Don’t buy from DABS.com
Don’t buy from DABS. They truly seem to suck. Apart from their horribly unusable website, with laughable faceted navigation, the customer service seems to really be quite terrible.
They apparently have a policy of reducing customer interaction (especially phone-based interaction). Perhaps if they processed orders properly, that might reduce customer interaction. What they have at the moment seems to be just a “get the payment, then who cares” mentality. I’m sure a business process analyst would probably explode if they had a look at how much inefficiency there is.
I should have known to steer clear of them, we ordered some stuff at work from them, and that was processed in a similarly terrible fashion (including the return of a motherboard and graphics card when both didn’t actually work). But the price was too compelling… Why do I always buy based on price?
I ordered at 11am today. No news until 5:30pm, when they email (not phone) me to tell me my card details aren’t right and could I please correct them. Considering most other websites manage to do this in real-time, this is pretty lame. But what makes it even more lame is that the card details were right — I can’t correct them because they’re not wrong! My billing address is correct. My phone numbers are correct. What the hell am I supposed to do?
This, combined with the previous experience and their terrible website lead me to think that your shopping is best done elsewhere. If you’re in the UK, and you’re thinking of ordering some computer stuff online, don’t order via DABS. They suck.
Update:
Some links for DABS phone numbers:
- More Trouble with Dabs.com (read the comments, they seem useful)
- DABS.com Delivery Problems
- Yahoo Answers